jeannehaskett.com

Services

Documentation

Authoring

I've designed, written and edited user's guides, policy and procedure manuals, employee handbooks, personal learning workbooks, coaching materials, even half a dozen websites. I can write documentation for an existing product or service or for one in the process of being developed, such as a user's guide for software in development. If it's an online help system you need, look no further – I am conversant with RoboHelp for HTML help, database-driven and XML templates, as well as Quadralay's WebWorks ePublisher Pro.

Revisions

Technical manuals, reference guides, and even learning materials need to be updated from time-to-time to remain current. I make revisions to my own and others' documentation, working with either existing online help systems or hard-copy text, charts, diagrams, graphics and other visual aids, to create an up-to-date and user-friendly product.

Curriculum Development

Often training goes hand-in-hand with documentation. For instance, a new pricing system may be introduced to a department and require both a user's guide and a training program to help put users on the fast track to using the system. I develop customized training programs to provide employees with the skills they require, whether it be in the form of slide presentations, coaching or administrator guides, interactive training (involving teamwork or simulations), or personal learning materials.

I've taught computer skills to primary school students and to adults as well, in classroom settings as well as via online computer courses. Each curriculum was designed and developed to satisfy the needs of a specific target group, from the novice intent on expanding her skill-set to the more experienced user interested in designing a standards-compliant website.

Website Design

I provide small businesses and individuals with website design services: content development, domain name registration, access to a web server, and effective, easy-to-navigate websites designed to provide you with:

a professional and unique presence on the web
increased awareness of your products and/or services
new leads and prospects from both existing clients and new visitors
more effective client communication
faster and more efficient customer service
registration with the most popular internet search engines (e.g., Yahoo, Google, Alta Vista).

If you're looking to create a new website or update or revitalize an existing one, I'd be happy to provide you with assistance: from the design and content development, domain name registration, and server presence to maintenance, which you can leave up to me or take on yourself – I'll show you how.

To view some of the webpages I've created, check out my portfolio.

Editing

The editing process is crucial to effective documentation. When asked to edit a document, slide presentation or website, I ensure that it is well-organized, easily understood by the intended audience, and free from inconsistencies, errors in grammar or punctuation, and imprecise word usage. Together with my client, I decide on the level of editing required; for example, structural, involving reorganization and/or rewriting; or a copyedit with the focus strictly on the mechanics of grammar.

Proofreading

Proofreading is the process of ensuring that a document, slide presentation or website is free from "typesetting" errors. When proofreading, here are some of the things I look for and correct:

typos and spelling mistakes
errors in grammar and punctuation
incorrect word breaks (hyphenated words)
inconsistencies, whether they be in spelling, capitalization or in layout (e.g., headings, headers and footers, captions, curly quotes/straight quotes, em dashes/en dashes)
faulty page endings or breaks (widows and orphans)
incorrect references (to captions, pages, footnotes, etc.).

Other Services

I can help you with any number of writing and editing needs, including a few not listed above, such as:

editing your newsletter
editing and desktop publishing résumés, brochures and flyers
editing and/or proofreading journal articles, technical papers, essays, etc.
writing and/or editing a corporate weblog or other web content.

If you have a project you'd like to discuss with me, please contact me to see if it is within the scope of my services.

For more information on what I do and how I do it, take a look at my FAQs page.